Service Advisor

St. Louis, MO

Looking for a long-term career with plenty of advancement opportunity? Look no further! At Honda of Frontenac, we pride ourselves in the development of our staff. We are looking for highly motivated individuals with a great work ethic that are always looking to improve. We offer a newly renovated state of the art facility that includes a fully climate-controlled work environment. Full time positions offer competitive benefits with top of the industry pay plans at every position. We are a family owned and operated business where every employee is known by name and not just an employee number. Don't just take our word for it. Apply today and find out for yourself!

Benefits

• Competitive industry pay
• Team environment with bonus incentives based on individual performance
• 4 day, 40 hour work week (5 day weekend every 3 weeks)
• Medical, dental, and vision insurance
• Climate controlled and newly renovated workplace
• 401(k) plan + match
• Paid time off and vacation
• Employee vehicle purchase plans
• Discounts on products and services
• Saturday lunches
• Family owned and operated
• Long term job security
• Health and wellness

Responsibilities

• Provide excellent customer service to maximize customer satisfaction scores
• Greet customers in an enthusiastic manner
• Perform introductory walk around with customer in service drive
• Manage time in a fast-paced work environment
• Actively listen to customers while receiving/documenting customers’ needs and concerns
• Work as a team with technicians to achieve maximum productivity
• Fully complete advisor section of electronic multi-point inspection
• Advise customers of all maintenance and mechanical needs using provided maintenance menu
• Effectively translate technician recommendations to a language customers can understand
• Develop and provide accurate time and monetary quotes for each repair
• Receive payment for maintenance and repairs
• Go for test drive with customers to verify concerns when necessary
• Any other task provided by management staff

Qualifications

• Exceptional time management skills
• Excellent customer service skills
• Basic understanding of automotive technology and terminology
• High school diploma or GED (required)
• Experience in a Service Advisor position (preferred)
• Ability to work while standing for extended hours
• Effectively use computer-based software and hardware
• Ability and willingness to change with the industry
• Valid driver’s license and clean driving record
• Able to pass a criminal background check and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.